Simply schedule a date & time and our local logistical partners will set up your new mattress and/or
remove your old one. Please note, this is a separate service and removal & setup fees are non refundable.
Have a question that’s not here? Reach out to us and we’ll get you an answer ASAP.
When will I receive my mattress?
We offer free ground shipping within the contiguous United States.
Depending on where you’re located, and because each of our beds are built-to-order, it will take about
two weeks for you to receive your mattress after placing an order.
What is included with free delivery?
We are pleased to be able to offer free delivery service to our customers.
When you select free delivery, our dedicated shipping partners will deliver your mattress and/or
accessories right to the ground level door of your house or apartment building. Installation of the
mattress is not included. The free delivery does not include installation of the mattress or carrying
the mattress up any stairs. Free delivery is available within the contiguous United States.
How are the mattresses shipped?
Our mattresses are compressed, rolled and shipped straight to your door in
a 20" x 20" x 44" box that’s easy to maneuver into your house or apartment. Mattresses are shipped via
UPS ground with free delivery.
What’s included in the 120-night risk-free trial?
Sleep on our mattress for 120 nights. If you don’t love it, we’ll give you
a full refund and arrange to pick it up, at your convenience, for free. Since this is the most generous
free trial period in the industry, and we have to set a limit somewhere, we just ask that you sleep on
the mattress for at least 30 nights before you make a decision. Sound fair?
Will my mattress work on my existing boxspring or foundation?
We generally recommend purchasing both the mattress and platform. However,
if your box spring/foundation is in very good condition, meaning it’s sturdy, has no sagging, and
remains a rigid and even surface, it should work fine.
Can I use mattresses from WinkBeds on a platform bed or a bed with slats?
Yes, our mattresses will work just fine on a platform or slatted bed frame.
We strongly recommend that you double check to make sure your bed frame has a rigid center support. If
you are unsure about the level of support your bed frame provides, we strongly recommend that you
purchase a platform foundation to ensure adequate support.
Do I need to wait to use my WinkBed after opening it?
No need to wait! Your WinkBed is ready to use right out of the box.
Should I flip or rotate my mattress?
Most mattresses go through a break-in period where the foams begin to
soften up with normal use. To elongate the life of your mattress and make sure the foams break in
evenly, we recommend rotating your mattress every two weeks for the first three months, then every 2
months thereafter.
Do I need a mattress protector?
While not required, a good mattress protector can help keep your WinkBed
fresh, clean and stain-free, and greatly extend its lifespan.
How do I clean my mattress?
As with all mattresses, dust and dander can build up, so we recommend using
the upholstery attachment on your vacuum every few weeks to keep your bed fresh.
QUESTIONS OR ISSUES WITH YOUR ORDER?
Contact our customer care team M-F, 8am-7pm EST and we’ll help you out!
